Refund Policy

Exo Studio wants you to be happy with your purchase.

If something arrives damaged, is not what you ordered, or does not work as described, contact Exo Studio at lance@exostudio.com and it will be made right. Please include your order details and, where helpful, a photo.

Refunds and exchanges are handled case by case unless a more specific policy is stated on a product page. Where a product page states its own policy, that policy applies to that item.

Approved refunds are returned to the original payment method. Depending on your bank, the credit can take several business days to appear.

Some items may not be returnable, such as custom or personalized work, perishable goods, digital downloads that have been delivered, and services already performed. If you are unsure, ask before you order.

Questions about this policy can be sent to lance@exostudio.com.